RETURNS AND EXCHANGES POLICY – VOLLARA SHOP

Last updated: October 24, 2026

At VOLLARA SHOP, we want every customer to shop with confidence.

This policy explains how returns, exchanges and refunds are handled. Nothing in this policy limits your statutory rights under applicable Irish or European Union consumer protection legislation.

1. 14-DAY RIGHT TO CANCEL

Customers covered by applicable Irish or European Union consumer law generally have the right to cancel an online purchase within 14 days of receiving the goods, without providing a reason, subject to legal exceptions.

To exercise this right, please notify us within the applicable cancellation period.

Email: contact@vollara.shop

After notifying us of your cancellation, you must return the goods within 14 days.

2. RETURN ELIGIBILITY

We accept returns of defective and non-defective products, subject to the conditions of this policy and applicable consumer law.

For change-of-mind returns, we ask customers to return products with their original packaging, accessories and components wherever reasonably possible.

You may inspect products as you would in a physical shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Certain products may be excluded from the statutory cancellation right where a legal exception applies.

3. HOW TO REQUEST A RETURN

To request a return, please contact:

Email: contact@vollara.shop

Include:

• Your order number.

• The product you wish to return.

• The reason for the return, if you wish to provide one.

• Photographs where the item is damaged, defective or incorrect.

We will provide the appropriate return instructions and return destination.

Please contact us before sending products back so that we can provide the correct return address for your order.

You do not need our approval to exercise a statutory cancellation right where that right applies.

4. RETURN SHIPPING COSTS

VOLLARA SHOP offers free return shipping for eligible returns under this policy.

Where a prepaid return label is available, we will provide instructions for accessing it.

If a prepaid label cannot be provided, please contact us before arranging return shipping so that we can confirm an appropriate return method.

We do not charge restocking fees.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect or does not match its description, please contact us as soon as reasonably possible.

Email: contact@vollara.shop

Include your order number and photographs of the issue where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.

Your statutory rights concerning faulty or non-conforming goods are not restricted to the 14-day cancellation period.

6. EXCHANGES

We accept exchange requests within 14 days of delivery, subject to product eligibility and availability.

Please contact our customer support team before returning a product for exchange.

If a requested replacement is unavailable, we will discuss the available alternatives.

This exchange policy does not limit any statutory right to repair, replacement, price reduction or refund where applicable.

7. REFUNDS

Where you exercise a valid statutory cancellation right, we will reimburse payments due in accordance with applicable consumer law.

Reimbursement will be made without undue delay and no later than 14 days after being informed of your cancellation, subject to our legal right to withhold reimbursement until we receive the goods or you provide evidence of having sent them back.

Refunds will generally be issued using the original payment method unless otherwise expressly agreed.

Where a return falls outside the statutory cancellation right, we will process any applicable refund in accordance with the terms of this policy.

Your bank or payment provider may require additional time to display the refunded amount.

8. ORIGINAL DELIVERY COSTS

For a valid cancellation covered by applicable consumer law, we will refund the standard delivery charge paid for the original order where required.

If you selected a delivery option more expensive than our least expensive standard delivery method, the additional cost may not be refundable.

9. NATURAL CRYSTALS AND GEMSTONES

Many products sold by VOLLARA SHOP are made from natural gemstones and minerals.

Natural variations in colour, shape, texture, inclusions and patterns may occur, making each piece unique.

Such variations do not automatically indicate a defect, provided the product corresponds to its description.

This does not affect your statutory rights if an item is faulty or does not conform to its description.

10. INTERNATIONAL ORDERS

For customers outside Ireland and the European Union, return eligibility and statutory cancellation rights may vary depending on applicable local law.

Please contact us for return instructions appropriate to your order and delivery location.

Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.

11. YOUR STATUTORY CONSUMER RIGHTS

Nothing in this policy excludes, restricts or limits any statutory rights available under applicable Irish or European Union consumer protection law.

For additional information, please review our official Return & Refund Policy.

12. CONTACT INFORMATION

VOLLARA SHOP

Owner: Rosangela Gardina de Souza

Business Contact Address:

39 Cusack View
Cloughleigh Road
Ennis, Co. Clare
V95 PR60
Ireland

Email: contact@vollara.shop

Phone: +353 87 001 9846

Website: https://vollara.shop