Shipping policy
SHIPPING POLICY – VOLLARA SHOP
Last updated: October 24, 2026
Thank you for shopping with VOLLARA SHOP.
We are committed to providing a transparent and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped and delivered, including estimated delivery times, shipping costs, international fulfilment and consumer rights.
1. SHIPPING DESTINATIONS
VOLLARA SHOP ships to Ireland, selected European Union countries and other international destinations where shipping is enabled at checkout.
Shipping availability is determined by the customer's delivery address and the shipping regions currently supported by our store.
Customers can confirm available shipping options and applicable charges before completing their purchase.
We do not accept orders for destinations where shipping is unavailable at checkout.
2. ORDER PROCESSING
Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays in Ireland.
Processing begins after payment confirmation.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally be affected by product availability, supplier operations or exceptional circumstances.
Once an order has been dispatched, customers will receive a shipping confirmation email, including tracking information where available.
3. SHIPPING METHODS AND DELIVERY TIMES
Estimated shipping transit times after order processing are:
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Ireland: 7–12 business days
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European Union: 7–12 business days
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United Kingdom: 6–15 business days
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Other international destinations: 8–25 business days
These delivery estimates apply only to destinations where shipping is available at checkout.
Order processing time and shipping transit time are separate. The total estimated delivery period includes both stages.
Shipping methods, charges and applicable delivery estimates are presented during checkout.
Delivery times are estimates and may be affected by destination, supplier location, carrier operations, customs procedures, public holidays, severe weather or unforeseen transportation disruptions.
Some products may be shipped directly from international fulfilment partners.
Delivery estimates do not remove any statutory rights under applicable Irish or European Union consumer law.
Unless a different delivery period has been expressly agreed, goods must generally be delivered within 30 days after the contract is concluded, as required by applicable consumer law.
If delivery does not occur within the agreed or legally applicable period, customers may exercise their statutory remedies, including requesting delivery within an appropriate additional period and, where applicable, terminating the contract and obtaining a refund.
4. SHIPPING COSTS
Shipping costs are calculated and displayed during checkout based on the destination, product characteristics and available shipping methods.
Any applicable free-shipping promotion will be clearly indicated before the customer completes the purchase.
Customers can review the total order cost, including applicable shipping charges, before confirming payment.
No additional shipping fees will be charged after checkout without the customer's express agreement.
5. EUROPEAN UNION VAT, CUSTOMS AND IMPORT CHARGES
VOLLARA SHOP ships to customers within the European Union and other enabled destinations.
Products may be dispatched from fulfilment locations inside or outside the European Union.
Orders shipped from within the EU generally do not require customers to pay customs duties upon delivery.
Products dispatched from outside the EU may be subject to import VAT, customs duties and carrier handling charges, depending on the applicable rules, shipment value and customs arrangements.
Where such charges are included in the purchase price or collected at checkout, they will be disclosed before payment.
Where additional import charges may be payable by the customer upon delivery, this information will be clearly communicated before the order is placed.
VOLLARA SHOP aims to comply with applicable consumer protection, customs and pricing transparency requirements.
6. ORDER TRACKING
When tracking is available, customers will receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take some time to become active after dispatch.
If your tracking information is unavailable or appears incorrect, please contact us for assistance.
7. MULTIPLE SHIPMENTS
Some orders may contain products fulfilled by different suppliers or shipping locations.
In these cases, items may arrive in separate packages and on different dates.
Where applicable, separate tracking information will be provided.
Customers will not be charged additional shipping fees after checkout unless expressly agreed.
8. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to correct the address before dispatch.
Once an order has been shipped, address changes may not be possible.
Nothing in this section limits your statutory consumer rights.
9. LOST, DAMAGED OR DELAYED ORDERS
VOLLARA SHOP takes customer deliveries seriously.
If an order is lost, arrives damaged or is significantly delayed, please contact us with your order number and relevant details.
We will investigate the issue with the shipping carrier or fulfilment partner and provide an appropriate resolution in accordance with applicable consumer protection law.
Where VOLLARA SHOP is responsible for arranging delivery, the risk of loss or damage generally remains with us until the goods are delivered into the physical possession of the customer or a person designated by the customer, subject to applicable legal exceptions.
Customers are entitled to the remedies provided under Irish and European Union consumer law.
10. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before dispatch.
Once an order has entered the shipping process, modifications may not be possible.
Customers retain their applicable statutory cancellation and withdrawal rights.
For more information, please review our Return & Refund Policy.
11. CUSTOMER SUPPORT
If you have questions about shipping, tracking, delivery or an existing order, please contact:
VOLLARA SHOP
Email: contact@vollara.shop
Website: https://vollara.shop
Business address:
39 Cusack View
Cloughleigh Road
Ennis, Co. Clare
V95 PR60
Ireland
We aim to respond to customer enquiries as promptly as possible.
12. CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts or overrides mandatory rights provided by Irish or European Union consumer protection legislation.
Where any provision of this policy conflicts with applicable mandatory consumer law, the relevant legal requirements will prevail.
