Refund policy
RETURN & REFUND POLICY – VOLLARA SHOP
Last updated: October 24, 2026
At VOLLARA SHOP, we are committed to providing a transparent, fair and reliable shopping experience.
We understand that purchasing natural crystals, gemstones, jewellery and spiritual accessories online requires trust. Our Returns & Refunds Policy is designed to protect our customers while respecting the unique characteristics of natural products.
This policy complies with applicable Irish and European Union consumer protection legislation, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, as amended.
Nothing in this policy limits or excludes your statutory consumer rights.
1. 30-DAY VOLUNTARY RETURN POLICY
VOLLARA SHOP offers customers a voluntary return period of 30 days from the date of delivery, subject to the conditions below.
To request a return, please contact us at:
Email: contact@vollara.shop
Please include:
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Your order number.
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Your full name.
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The item you wish to return.
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The reason for your return, if you wish to provide one.
For returns requested outside the statutory withdrawal period, items must be unused, undamaged and in their original condition, with original packaging where reasonably possible.
Our voluntary return policy does not affect any statutory rights, including your right to inspect goods during the legal withdrawal period.
Please contact us before sending any items back so we can provide the appropriate return instructions.
2. EU RIGHT OF WITHDRAWAL – 14 DAYS
If you are a consumer in Ireland or the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving your goods, without giving any reason.
For orders containing multiple items delivered separately, the withdrawal period generally begins when you receive the final item.
To exercise this right, you must inform VOLLARA SHOP of your decision to withdraw before the 14-day period expires.
You may contact us by email or use the model withdrawal form provided at the end of this policy.
After notifying us, you must return the goods within a further 14 days.
You may examine the goods as you would reasonably be permitted to do in a physical store.
You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as permitted by law.
3. NATURAL CRYSTALS AND GEMSTONE VARIATIONS
Many VOLLARA SHOP products are made from natural crystals, gemstones and minerals.
Each natural stone is unique and may display variations in:
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Colour and shade.
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Natural patterns and mineral inclusions.
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Shape and surface texture.
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Weight and dimensions within stated tolerances.
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Crystal formations and internal structures.
These natural variations are part of the individual character of each stone and do not automatically constitute defects.
Product photographs are intended to represent the items accurately. However, natural variations may occur where clearly explained in the product description.
All products must correspond to their descriptions and meet applicable consumer quality and conformity requirements.
If a product is materially different from its description, damaged or defective, your statutory rights remain fully protected.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We carefully select our products and aim to ensure that every order arrives in satisfactory condition.
If you receive an incorrect, damaged or defective item, please contact us as soon as possible at:
Please provide your order number, a description of the issue and photographs where available.
Under Irish consumer law, customers may have the right to terminate a purchase and receive a full refund where goods are faulty and the issue is reported within 30 days of delivery.
After this period, statutory remedies may include repair, replacement, price reduction or refund, depending on the circumstances.
Where a return is required because an item is faulty, damaged or not as described, VOLLARA SHOP will cover the necessary return costs in accordance with applicable law.
Your statutory rights are not limited to the 30-day voluntary return period.
5. NON-RETURNABLE ITEMS AND EXCEPTIONS
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law.
These may include:
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Products made to the customer's specifications or clearly personalised.
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Sealed products unsuitable for return for health or hygiene reasons, where the seal has been removed after delivery and the legal exception applies.
Any applicable exclusion will be communicated clearly before purchase.
Sale items and discounted products are not automatically excluded from returns.
These exceptions do not remove your statutory rights if goods are faulty, damaged or not as described.
6. RETURN SHIPPING COSTS
For change-of-mind returns under the statutory right of withdrawal, customers are generally responsible for the direct cost of returning the goods, provided this information was disclosed before purchase.
For returns under our additional voluntary 30-day policy, customers are responsible for return shipping unless otherwise agreed.
If an item is defective, incorrect or does not conform to the contract, VOLLARA SHOP will cover the necessary return costs where required by law.
Please use appropriate protective packaging when returning fragile crystals, gemstones or mineral specimens.
We recommend using a tracked shipping service and retaining proof of postage.
7. REFUNDS
For a valid exercise of the statutory right of withdrawal, VOLLARA SHOP will refund all payments received for the cancelled goods, including the original standard delivery charge where applicable.
Additional delivery costs resulting from a customer's choice of a more expensive shipping method are not required to be refunded.
Refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal.
We may withhold reimbursement until we have received the returned goods or the customer has provided evidence of having sent them back, whichever occurs first.
Refunds will normally be issued using the original payment method, unless expressly agreed otherwise, without additional refund fees.
For returns accepted under our voluntary 30-day policy after the statutory withdrawal period, refunds will cover the returned product price. Original shipping charges are not refundable unless required by law or otherwise agreed.
Where a refund is due for faulty or non-conforming goods, applicable statutory refund requirements will apply.
8. EXCHANGES
If you wish to exchange an item, please contact us at:
Voluntary exchanges are subject to product availability.
Because many natural crystals and gemstones are individually unique, an identical replacement may not always be available.
Where goods are faulty or do not conform to the contract, we will provide the remedies required under applicable consumer protection law.
9. GIFTS
If an item was purchased as a gift, the purchaser or gift recipient may contact us to discuss the available return options.
Refunds will generally be issued to the original payment method, unless otherwise agreed and permitted by law.
Gift purchases remain subject to applicable statutory consumer rights.
10. INTERNATIONAL RETURNS
VOLLARA SHOP may accept orders from customers outside Ireland and the European Union.
International return requests should be submitted to:
Customers outside the European Union may use our voluntary 30-day return policy, subject to its conditions and any mandatory consumer protection laws applicable to their purchase.
International customers may be responsible for return shipping costs, customs documentation and applicable charges for voluntary returns.
Where consumer protection laws require otherwise, those legal requirements will take precedence.
11. RETURN ADDRESS
VOLLARA SHOP
39 Cusack View
Cloughleigh Road
Ennis, Co. Clare
V95 PR60
Ireland
Important: Please contact us before returning any products to obtain the appropriate return instructions and confirm the applicable return destination.
Do not send items directly to a manufacturer or supplier unless specifically instructed by VOLLARA SHOP.
The requirement to contact us for return instructions does not restrict or delay your statutory right of withdrawal.
12. CANCELLATIONS BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to process your cancellation before dispatch.
If the order has already been shipped, your applicable statutory cancellation and return rights remain available.
13. MODEL WITHDRAWAL FORM – EU CUSTOMERS
You may use the following form to exercise your statutory right of withdrawal. Use of this form is optional.
To: VOLLARA SHOP
Email: contact@vollara.shop
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ____________________
Order number: ____________________
Ordered on: ____________________
Received on: ____________________
Consumer name: ____________________
Consumer address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________
14. CONTACT INFORMATION
For questions regarding returns, refunds, exchanges or consumer rights, please contact:
VOLLARA SHOP
Email: contact@vollara.shop
Website: https://vollara.shop
Address: 39 Cusack View, Cloughleigh Road, Ennis, Co. Clare, V95 PR60, Ireland.
We aim to respond to customer enquiries as promptly as possible.
Nothing in this policy affects your mandatory statutory rights under Irish, European Union or other applicable consumer protection laws.
