Refund policy

RETURN & REFUND POLICY – VOLLARA SHOP

Last updated: 07 May 2026

Thank you for shopping with VOLLARA SHOP. We value your trust and are committed to providing fair, transparent, and legally compliant customer support in accordance with applicable European Union and Irish consumer protection laws.

This Return & Refund Policy explains your rights regarding returns, refunds, replacements, and cancellations when purchasing from VOLLARA SHOP.

1. Right of Withdrawal (European Union Customers)

Under the European Union Consumer Rights Directive, customers located within the EU have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.

To qualify for a return under this right:

  • The item must be unused, unopened, and in its original packaging.
  • The item must be returned in the same condition in which it was received.
  • The return request must be submitted within 14 days of delivery.

To exercise your Right of Withdrawal, please contact us at:

📧 contact@vollara.shop

Once your request is approved, we will provide return instructions and the appropriate return address.

2. Non-Returnable Items

For health protection, hygiene, and safety reasons, certain products cannot be returned once opened, unsealed, or used.

Non-returnable items include:

  • Opened skincare products
  • Opened essential oils
  • Beauty or wellness devices showing signs of use
  • Personal care or hygiene products after opening
  • Health monitoring devices used after delivery
  • Products with broken hygiene seals
  • Products marked as “Final Sale” on the product page

These exceptions are in accordance with Article 16 of the EU Consumer Rights Directive regarding sealed goods unsuitable for return due to health protection or hygiene reasons once unsealed after delivery.

3. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during delivery, or incorrect, please contact us within 14 days of receiving your order.

Please include:

  • Your full name
  • Order number
  • Description of the issue
  • Photos or videos clearly showing the defect or damage

After review, we may offer:

  • A replacement product
  • A partial refund
  • A full refund

If the issue is confirmed, VOLLARA SHOP will cover the return shipping costs where applicable.

4. Change of Mind Returns

If you wish to return a product due to a change of mind:

  • The product must remain unused, unopened, and in resalable condition.
  • Return shipping costs are the responsibility of the customer.
  • Original standard delivery costs paid at checkout will be refunded where required under applicable EU law.

We strongly recommend using a tracked shipping service, as VOLLARA SHOP is not responsible for returns lost or delayed in transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used at checkout.
  • Refund processing may take up to 14 business days depending on your bank or payment provider.

Please note:

  • Return shipping costs are non-refundable unless the item is defective, damaged, or incorrect.
  • Refunds may be refused if the returned product does not meet the conditions outlined in this policy.

6. Order Cancellations

Orders may be cancelled before processing or shipment.

Once an order has been dispatched, cancellation is no longer possible and the standard return procedure will apply.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you would like a different color, model, or product, please place a new order and request a return for the original item if eligible under this policy.

8. Return Instructions

To request a return, please contact:

📧 contact@vollara.shop

Please include:

  • Full name
  • Order number
  • Reason for return
  • Supporting photos/videos if applicable

Our support team aims to respond within 48 business hours with return instructions.

Customers are responsible for:

  • Properly packaging returned items
  • Using a secure and trackable shipping service
  • Ensuring the product arrives safely

9. Failed Deliveries or Refused Packages

If an order is refused by the customer or returned due to an incorrect, incomplete, or undeliverable shipping address provided by the customer:

  • Return shipping and handling fees may be deducted from the refund amount.
  • Original shipping costs may not be refundable.

10. Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact us before opening a payment dispute or chargeback.

We are committed to resolving customer concerns fairly and in accordance with applicable consumer protection laws.

Fraudulent or abusive chargebacks may be disputed with the relevant payment provider together with shipping confirmation, tracking information, and communication records.

11. Contact Information

📧 contact@vollara.shop
📞 +353 87 001 9846

📍 VOLLARA SHOP
39 Cusack View
Cloughleigh
Ennis, Co. Clare
Ireland

VOLLARA SHOP is committed to complying with applicable European Union and Irish consumer protection laws and providing transparent and fair customer support