Shipping Policy
📦 SHIPPING POLICY – VOLLARA SHOP
Last updated: January 2025
Thank you for shopping at Vollara Shop.
This Shipping Policy explains how and when your orders are processed, shipped and delivered.
🚚 1. Order Processing Times
• Orders are processed Monday to Friday (excluding public holidays).
• Standard processing time: 1–3 business days.
• During busy periods, processing may take slightly longer.
Once your order is processed, it is handed over to our shipping partners for delivery.
🌍 2. Shipping Destinations & Estimated Delivery Times
We ship to customers in Europe, the UK, the USA and selected international destinations.
Estimated delivery times:
• United Kingdom: 4–10 business days
• European Union: 5–12 business days
• United States: 1–2 weeks
• Middle East & Central Asia: up to 3 weeks
• Australia & New Zealand: 2–4 weeks
• South America: 2–5 weeks
These timeframes are estimates only and are not guaranteed.
Delays may occur due to customs, local postal services, holidays, strikes or other events outside our control.
🎁 3. Shipping Fees
• Shipping fees are calculated at checkout based on destination and order weight/value.
• In some cases, we may offer free shipping promotions, which will be clearly indicated at checkout.
• Shipping fees are non-refundable, except when we shipped a defective or incorrect item.
💶 4. Customs, Duties & Taxes
Depending on your country, your order may be subject to:
• VAT
• customs duties
• import taxes
• handling or brokerage fees
These charges (if any) are the responsibility of the customer.
We recommend checking your country’s import rules before placing an order.
📦 5. Tracking Your Order
When your order is shipped, you will receive an email with:
• a tracking number (when available)
• the carrier name
• a link to follow your shipment
It may take up to 48 hours for the tracking information to update.
❗ 6. Lost, Delayed or Stolen Packages
If your package is marked as delivered but you did not receive it:
• Check with neighbors or building reception.
• Verify that the shipping address on your order is correct.
• Contact the local carrier.
Vollara Shop is not responsible for:
• packages lost or stolen after delivery
• incorrect addresses provided by the customer
If a package is lost in transit (never delivered), please contact us and we will work with the carrier to investigate and, when confirmed lost, arrange a replacement or refund.
📩 7. Contact for Shipping Questions
If you have any questions about shipping or delivery, please contact us:
📧 contact@vollara.shop