TERMS OF SERVICE – VOLLARA SHOP

Last updated: October 24, 2026

Overview

Welcome to VOLLARA SHOP.

The terms “we”, “us” and “our” refer to VOLLARA SHOP, an online retail store operated from Ireland.

VOLLARA SHOP offers crystals, natural gemstones, sacred geometry items, spiritual accessories, decorative products and related gifts through https://vollara.shop.

Our online store is powered by Shopify, which provides the e-commerce platform enabling us to offer our products and services.

These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and our Privacy Policy.

Nothing in these Terms excludes or limits statutory consumer rights under applicable Irish or European Union law.

1. Access and Account

Customers must be legally capable of entering into a purchase agreement under applicable law.

You agree to provide accurate, complete and current information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and activities conducted through your account.

We may restrict access to accounts involved in fraudulent, unlawful or abusive activities, subject to applicable law.

2. Our Products

VOLLARA SHOP offers crystals, gemstones, mineral specimens, spiritual accessories, sacred geometry items and decorative gifts.

We aim to provide accurate product descriptions, photographs, materials, dimensions and available variations.

Natural stones and crystals may vary in colour, pattern, shape, texture, size and weight. These natural variations are part of their individual characteristics and do not necessarily constitute defects.

Where a product is treated, dyed, synthetic or manufactured, this information will be disclosed where relevant.

Product images are intended to represent items accurately. Minor differences may occur due to lighting, screen settings and natural variations.

Information about spiritual traditions, crystal energy, meditation or symbolic meanings is provided for cultural, historical and general informational purposes. Such information is not medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease.

Nothing in this section affects statutory rights concerning products that are faulty, misdescribed or otherwise do not conform to the sales contract.

3. Orders

By placing an order, you offer to purchase the selected products at the total price displayed during checkout.

An automated order acknowledgement does not necessarily constitute final acceptance of an order.

We may decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud or material pricing errors, subject to applicable law.

If an order is cancelled after payment has been collected, the applicable payment will be refunded.

Customers should review their orders carefully before completing checkout.

Your statutory cancellation and withdrawal rights remain unaffected.

For further information, please review our Return & Refund Policy.

4. Prices and Billing

Product prices are displayed in the currency shown on our website or at checkout.

The total amount payable, including applicable taxes and shipping charges collected by VOLLARA SHOP, will be presented before the customer confirms the order.

Where applicable, customs duties, import VAT or other charges not collected at checkout may be payable upon importation. Relevant potential additional charges will be disclosed before purchase.

Prices and promotions may change without prior notice, but such changes will not affect orders already accepted.

VOLLARA SHOP operates as an online retail store and does not offer purchases through a physical retail location.

Customers agree to provide accurate billing and payment information.

Payments are processed through the payment methods available at checkout.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays in Ireland.

Estimated delivery times after order processing are:

• Ireland and European Union: 7–12 business days

• United Kingdom: 6–15 business days

• Other international destinations: 8–25 business days

Processing time and shipping transit time are separate. The total estimated delivery period includes both stages.

Delivery times are estimates and not guaranteed delivery dates.

Shipping costs, available destinations and applicable delivery options are displayed at checkout.

Delivery may be affected by customs procedures, carrier disruptions, adverse weather or other circumstances beyond our reasonable control.

Customers must provide accurate and complete delivery information.

For consumer purchases, the risk of loss or damage generally remains with the seller until the customer, or a person designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable legal exceptions.

Customers retain their statutory rights concerning delivery, non-delivery and delayed delivery.

For complete information, please review our Shipping Policy.

6. Intellectual Property

The VOLLARA SHOP website, including its original text, branding, logos, design elements, graphics and other protected content, is owned by VOLLARA SHOP or used with permission from the relevant rights holders.

Certain product photographs, descriptions, trademarks and other materials may belong to third-party suppliers or licensors.

Visitors may not reproduce, distribute or commercially exploit protected website content without appropriate authorisation, except where permitted by law.

Shopify and other third-party trademarks remain the property of their respective owners.

7. Optional Tools

Our website may provide access to tools, features or services operated by third parties.

Such services may be governed by their own terms and privacy policies.

We are not responsible for third-party services outside our reasonable control, except where applicable law provides otherwise.

8. Third-Party Links

Our website may contain links to external websites.

These websites are operated independently and may have their own terms, privacy policies and practices.

We encourage customers to review the relevant policies before using third-party services.

Nothing in this section limits liability that cannot legally be excluded.

9. Relationship with Shopify

VOLLARA SHOP uses Shopify to operate its online store.

Shopify provides the e-commerce technology supporting website functionality, checkout and related services.

Purchases made through VOLLARA SHOP are transactions between the customer and the seller operating VOLLARA SHOP, not Shopify.

VOLLARA SHOP remains responsible for fulfilling its obligations as a seller under applicable consumer protection laws.

10. Privacy Policy

We respect customer privacy and process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Personal information may be processed for order fulfilment, payments, customer service, fraud prevention and other lawful purposes described in our Privacy Policy.

Our store is hosted by Shopify, which may process information necessary to provide its services.

For more information, please review our Privacy Policy.

11. Feedback

Customers may submit reviews, comments, suggestions and other feedback.

By submitting feedback, you grant VOLLARA SHOP a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that feedback for legitimate business purposes, including customer service and promotion, subject to applicable law.

You must not submit unlawful, defamatory, misleading or infringing content.

We reserve the right to moderate or remove unlawful or inappropriate feedback.

Customer reviews must not be fabricated or misleading. Any incentivised reviews must be appropriately disclosed.

12. Errors, Inaccuracies and Omissions

We make reasonable efforts to ensure that product information, prices, availability and delivery details are accurate.

Occasionally, errors or omissions may occur.

We may correct inaccurate information and, where legally permitted, cancel orders affected by material errors.

If an order is cancelled after payment, the customer will receive the refund required by applicable law.

13. Prohibited Uses

Customers and visitors must not use our website for unlawful or fraudulent activities.

Prohibited conduct includes unauthorised access, distribution of malware, infringement of intellectual property rights, harassment, impersonation, fraudulent transactions and interference with website security.

We may restrict access where necessary to protect customers, our website or other users, subject to applicable law.

14. Automated Agents

Automated systems, bots or agents accessing our website must comply with applicable laws and must not interfere with website security or functionality.

We may use reasonable technical measures to prevent unauthorised scraping, abusive automated activity or attempts to circumvent security controls.

Legitimate activities permitted by applicable law are not restricted by this section.

15. Termination

We may suspend or terminate access to our website where a user materially violates these Terms or engages in unlawful or fraudulent conduct.

Termination does not affect rights or obligations arising from completed purchases, outstanding refunds or applicable consumer protection laws.

16. Disclaimer of Warranties

We aim to provide accurate information and reliable website functionality.

However, uninterrupted access to the website cannot be guaranteed.

General informational content, including descriptions of traditional spiritual beliefs and symbolic uses of crystals, is not a substitute for professional medical, psychological or other qualified advice.

Nothing in these Terms excludes or restricts statutory guarantees, remedies or rights available to consumers under Irish or European Union law.

Products must conform to the contract and meet applicable legal requirements.

17. Limitation of Liability

To the extent permitted by applicable law, VOLLARA SHOP is not responsible for losses caused solely by circumstances outside its reasonable control.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms affects statutory rights concerning faulty products, non-delivery, refunds, cancellation or other mandatory consumer protections.

Any limitation of liability applies only to the extent permitted by applicable law.

18. Indemnification

Where permitted by applicable law, users may be responsible for losses directly resulting from their unlawful use of the website or deliberate infringement of third-party rights.

This section does not impose unfair or disproportionate obligations on consumers and does not affect mandatory consumer protections.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Mandatory consumer rights will prevail over any conflicting contractual provision.

20. Entire Agreement

These Terms of Service, together with the policies expressly referenced on our website, govern the contractual relationship between VOLLARA SHOP and its customers.

Nothing in these Terms excludes rights or obligations that cannot legally be excluded.

21. Assignment

We may transfer our contractual rights or obligations where permitted by law, provided that such transfer does not reduce customers' statutory rights or legal protections.

Customers may not transfer contractual obligations without appropriate consent where consent is legally required.

22. Governing Law

These Terms of Service are governed by the laws of Ireland, subject to mandatory consumer protection laws that may apply in the customer's country of habitual residence.

Consumers residing in the European Union retain the benefit of mandatory protections available under applicable EU and national consumer laws.

Nothing in these Terms restricts consumers' rights to bring legal proceedings before a court that has jurisdiction under applicable law.

23. Translations

These Terms may be made available in multiple languages.

The English version is the primary reference version, except where applicable law requires otherwise.

Nothing in this section limits language-related consumer rights under applicable law.

24. Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

25. Electronic Communications

By placing an order, customers acknowledge that transactional communications may be sent electronically, including order confirmations, shipping updates, invoices and customer service messages.

Marketing communications will be sent only where permitted by applicable law and subject to any required consent and opt-out rights.

26. Changes to Terms of Service

We may update these Terms to reflect legal, operational or service-related changes.

The most current version will be published on our website with its revision date.

Material changes will be communicated where required by applicable law.

Changes will not retrospectively remove statutory rights or unfairly alter existing accepted orders.

27. Contact Information

For questions regarding these Terms of Service, orders, deliveries, cancellations or consumer rights, please contact:

VOLLARA SHOP

Website: https://vollara.shop

Email: contact@vollara.shop

Business location: Ireland

For additional contact details, please visit our Contact Information page.

Consumer Rights Statement

Nothing in these Terms of Service is intended to exclude, restrict or override any mandatory rights available to consumers under Irish law, European Union law or other applicable consumer protection legislation.